Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://box5492.temp.domains/~thepref3/nicoleandcole
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing this wig!!!!!!!!!great quality and very soft and true to length, and the lace is soft.I will come back soon!
This is a real evaluation.I love this straight wig!Very smooth, true length and density.The store also communicates well,When I noticed that my package had no logistics information for a long time,I found a seller to help me. The seller provided me with the contact information of the express point. Finally I received the package, thank the seller for helping me solve the problem. And such good quality hair,I will buy again!!!!!
This wig is amazing. There is literally NOTHING i can fault about the store or the wig itself. This wig is so soft and smooth and does not shed EVEN AFTER WASHING. It is so shiny and does not tangle at all, the lace comes pre plucked and the knots are TINY. The seller will give you updates about the wig status. I got the hair in 3 DAYS!!! Im just inlove with this company, i have even recommended this hair to so many of my friends and when they bought it they LOVED IT. This is my second time ordering this wig myself.By far the best & affordable company on aliexpress
YALL SHOULD DEFINITELY BUY THIS WIG 10/10.
This hair is great, I like the soft texture. The real length, no smell. minimal shedding.the logistics arrived in less than three days, just in time for my appointment, I am very satisfied with this purchase, and will order again
The wig is amazing can’t wait to install it 32inches
This is already the second time I've purchased from them and I love love...I got the 24" 13x6 lace front and it's really long. The hair is super soft, the density and length of the hair is accurate, the lace is very sheer, it blends with my skin, it is natural, I have been using it for almost a month...the hair hardly falls out, not easy to tangle, Very easy to manage, just like your own hair, so natural, I can really recommend you buy it! ! ! Very durable! ! ! ! ! ! The store will patiently answer my doubts and make me believe that they are a trustworthy store and will recommend more friends to buy! ! ! ! ! !
The lace on this wig is very pretty and easy to usethe hair is soft and have little to no shedding,I ordered 10 inches and it's true to lengthThe store is very nice and the communication is fastrecommended
Everything about the hair is perfect, the length is correct and full, very natural and easy to install, a wig for beginners.....I love it!
I love it. 10/10 recommend ! And it came in fast !
This product is so good. It's so soft, nearly no shedding, takes well to heat, smells nice and overall just worth it. It comes pre-plucked, plus the customer service is great ! Overall i'm very satisfied & will post pictures after my install.
REAL REVIEW!! go ahead and buy it . the hair came in exactly 4 days , store has great communication & made sure i got my wig . i got a 30in , im tall but it is true to length . lace was easy to work with & hair is sooo soft & thick
The hair is really good and soft! Real length and quality. Whether it is wet or dry, the hair is very beautiful.No tangles and little to no shedding. No complaint it is definitely worth every penny. The store is also very nice and keeps in touch with me all the time. I totally recommend you to buy this! !
*REAL review, not for fake* I love this hair soo much, the lace was thin and gave very much scalp when it was installed. There is little to no shedding and I’m assuming it’s 180% density. I highly recommend and I will be purchasing from this company again!
The package arrived within 5 days. The store communicates well. Hair is smooth, feels great, has just the right length and looks natural. And the hair is thick and almost no hair fall out when I wash it, I will order from them again!
I received the wig, the quality is really good, I thought about it for a long time, and finally decided to buy it! Sure enough, I was not disappointed. The quality of the hair is the same as the real one. The hair is smooth and looks cool. The store also gave me a small gift. It is worth recommending!
I received the item very quickly, within 3 days. The store was friendly and communicated well, the hair was soft and shiny, no shedding or tangles, no complaints. Hair is true length. I recommend 1000%
Seller communication was good, responded at a timely matter... THE HAIR! whew let's chat about the hair, first and foremost this is a 30 inch, 4x4 wig... everything matches what I ordered, no odor, or anything. No shedding yet. Hair is soft and shiny with natural baby hair. Shipping was great and fast got it in 4 days! i recommend and I will be buying again. Thank you.
Great quality wig. Barely any shedding since I’ve had it. Didn’t come with a wig cap sadly but it did come with what seems to be a elastic band so that was nice. I’m currently waiting for my stand and head to come in so I install it and see how it comes out. Shipping was quick. Definitely would recommend.
I really love this hair! It feels and it lays like natural hair. It arrived on time and store confirmed with me that morning. This hair is extremely soft, true to length, and so far when I rubbed my fingers through the hair it didn't shed not one hair. I am truly amazed. It has no smell to it. You Won't Regret By Ordering This Hair You Will Definitely Love It.
My hair arrived and it was really soft and smooth! True length and density, good quality. I had the hair installed and the cap was the right size. Almost no hair loss and the store is very nice and kept in touch with me until I received the hair. I recommend you to buy this wig! ! ! ! !
I unwrapped the package and there was no smell in the hair. The length and density are correct. The price is affordable and this hair is worth it. I really like this wig. I will buy again! ! ! ! ! ! !
came super fast love the quality the length is accurate im shockingly highly satisfied
Hair is soft & true to length. Did not come with any smell & I didn’t have to do much plucking. Will buy again!
I purchased a wig and the wig was the same as the product described by the merchant. The wigs in this shop are of good quality and the hair is soft and smooth. The length is the same as the one I bought and the density is correct. This is what I expect from a wig. The store's communication was great, they kept in touch with me throughout the delivery. So the hair arrived quickly. Very, very, very fond of this hair. . . . . . I will definitely buy again