Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://box5492.temp.domains/~thepref3/nicoleandcole
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Too small but good quality I recommend
Very good, but take 2 sizes more
Very nice, very comfortable. Great Seller, thanks.
Wonderful panties. With ten pieces amazing color and finish
Super fast I ordered the 30 I received them on January 08 in paris. Nothing to say like the one found in the shops
Recommend hot
Fast delivery. Sit perfectly, are convenient. And still Einne small gift. Best Buy are longer time. Super!!! Many thanks!!!
Perfect. Complies with the description. Comfortable to wear
Arrived quickly, the panties are of good quality! Size pretty small. The store put a small bracelet as a gift, thank you! I recommend this shop!
perfect & very very fast delivery. thank you for the lovely bracelet with the order. ❤️
Very comfortable seamless underwear. Fast delivery!
Are material slim, But are of quality nice.
The panties are just as described! The material is so soft and smooth. they also sent me a small wristband. The packaging was also discreet! So cute!
Quality is excellent, but HL not the 48, comfortable on the 44 will
just perfect. normally I wear between S and M eu size. I ordered M and thet fit perfectly. I recommend.
I did not even understand how so quickly the order was delivered! It's okay! My daughter 11 years old approached the size M, I'm 46-48 conveniently ordered XL, thank you very much!
Product small compared to expected. Am evaluating 4 stars because was my mistake. Quality good.
Panties Super exactly need to the body pleasant I adore them I do not think skinny will be small all perfectly sold recommend.
Underwear good quality. The only thing on that to note is the leg openings. I ordered a sitting tight enough, my hips 102 cm.
very silky and correct size, love them!
Super delicate, very cute, quality nice a little young But ordered a full size and perfect, thanks to the store, highly recommended
very good quality, most have been through one was already and are holding up. pay attention to the sizing, i hoped they'd stretch a little more, but the chart is accurate, I'm just a little bigger than the measurements
Arrived in great condition nothing to say. The quality is like what was described by the store.
Excellent, black, pleasant to the touch, came quickly, the size is the same. thanks.
Very good but need to order one more that are very buyers but fabric excellent