Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://box5492.temp.domains/~thepref3/nicoleandcole
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this wig, the exact length and almost no hair loss. 100% recommended purchase
Totally satisfied. It's thick enough and the right length. I am very happy with straight lace wigs. It has a natural hairline and soft baby hair, the hair is very lustrous without tangles and shedding when combed. It feels good to wear and is worth the price.
I like this hair. The hair is very soft. I usually put my fingers through my hair and there is no hair loss. I also washed my hair, it didn't fall or knotted. The same is true for its length, as you can see, it is very thick. Baby, this hair is definitely worth the money! 100 recommendations will definitely buy again!
This hair is absolutely perfect! ! Very soft, does not fall off or tangles, the hair cap can be freely adjusted in size, easy to use! And the wig is very thick. I received the goods in 4 days, and the logistics was fast, just in time for my birthday party. I will order from here again!
I really like this hair! The hair is really plump and thick, soft and easy to manage. There is no drop and entanglement, and the texture of this hair is also very beautiful! The lace is really good, there is no need to pull too much, and the packaging has no peculiar smell!
The hair is really good and soft! Real length and quality. Whether it is wet or dry, the hair is very beautiful. My hair has been almost a month. No complaint it is definitely worth every penny. The store is also very nice and keeps in touch with me all the time. I totally recommend you to buy this! !
The hair has a very good texture full and thick only thing was there to bleach the knots and pluck to your own desire on how you like your wigs to look but out of all this is the best wig I’ve ordered from any site highly recommended
The hair is really good and shiny. I like it very much. The hair is beautiful and soft, has no peculiar smell, and does not fall off and become tangled. Good communication. The supplier responded promptly and answered all questions. I am very satisfied with my hair and will definitely buy it from this supplier again.
The hair is sooo silky!! True to length and good density. Real transparent lace with small, natural knots.It didn't bring me any quality problem so far. I can run my fingers through it with no hair losing. And the shipping is very fast. I got it in 3 days!!! I will update more after installed.
I got a 12 inch and this hair was great 100% recommend it’s just super thick still for a 150%
fast shipping hair was nice but i don't think its true to size i ordered 24 inch and its giving very much 16 inches but over all i love the hair its full the lace is nice 10/10
My second wigs from here!The store's communication skills is amazing, very helpful, understanding and true to explanation about the product. When I opened the hair I was happy from the start, the look feel and density is perfection. I've loved the product and very affordable! Thank you Nicole and Cole for the amazing service. I'll be looking forward to buying more hair wigs from here. If you're scared to buy wig or in a journey of getting wig hair here is a definitely a great start.
I received my hair and I LOVED IT!!!! Great quality from the lace to the ends, it's true to length and very full. delivery took 4 business days. store kept in contact the whole time. will be ordering hair again!!!
Hair is so soft in longer then I expected , I’m around 5’6 5’7 and it’s down my back 10/10 would order again , communication was great arrived way earlier! Love this hair and vendor!
in love with this wig.
Hair is so soft and barely sheds!! My first wig ever and i love ittt
Hair is really soft, took the black dye that I added well. I ordered a 34 but it seems to be closer to a 32. Besides that it’s fine. Oh also it came in 3 days.
Absolutely love wig it’s so soft and shiny , I will definitely be shopping again soon
True to length. Received hair after 4 days from when I ordered it. Gorgeous hair, probably the best straight hair I've had in a while. Really silky & full! I love it & will be ordering again!!
Wig true to length came within 5 days would order again !!
I always shop my wigs with this site for years but this is the wig ive ever got I love it and shipping was fast.
Very fast shipping, amazing texture, hair is so soft had it in for three days now and barely brushed it so far. Communication was amazing. Takes heat amazing and frontal bleached well only con is the wefts are a bit thin only one track verses two on a weft which makes the hair thin I like my hair thick so I would recommend adding tracks if you purchase the straight hair but hair is def a plus
This wig was very full great quality no shedding no bad smell the hair is awesome i will be ordering all my wigs from this vendor