Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://box5492.temp.domains/~thepref3/nicoleandcole
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product compatible with description. I am very fond
excellent
Good quality, fast delivery to the point of issue, with the store did not communicate
Delivery three weeks before the Irkutsk area, the quality is good
Very good thank you
Arrived in 35 days, packed normally. For its cost worthy socks (the material is pleasant, does not shine through), but the strings still stick out and the smell is present ..
Very good foot protection, are fighting on foot well, look at how to wear
Done well and very comfortable socks as description. Thank you
Good socks)
Very comfortable socks The 38 size seem a little tight, but due to the strips on heel stick tightly, do not slide off. Moskvu came quickly.
The product arrived in less than a month in Brazil. The quality is very good, positively surprised with the socks.
Like socks canoes Thank you store I recommend the seller sent fast
Come quickly. Earlier than that. Synthetics with cotton, pleasant to the body. There is silicone inside on the heel, very convenient, when walking do not slip. The seams are neat, the quality is good. Ideally sat on 38 foot size. Came in an individual bag.
Cool tracks, was ready for the worst quality, but no-turned out to be excellent
The socks are good, they look like a child, but they stretch very well, they fit perfectly in my 37-38. I'm happy, everything is as in the description!
Excellent socks, the quality is good, cotton. Shipping sdek
Quality goods.
I take not the first time. Comfortable but quickly stretched
Size 39 in Brasil and gave perfect. Recommend!
Neat and convenient. shoes size 23.5cm. Easy fit well dont 240 servings for is some tight can think Heel silicone handle inside come off and are OK
Real comfortable ankle sock, the man not at every step. Very fast shipped, thank you.
The socks are exactly as advertised. They feel very nice on feet. My feet 23.5 cm and they fit perfectly. To make sure they fit you please check the store dimensions.
I received today's socks at the point of issue. I have not worn it yet, but in external factors of good quality. On the heel a rubberized insert, do not move.
Good tracks, the size of 37.5-perfectly fit, but Butt. Maximum for size 38
Items matched description