Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://box5492.temp.domains/~thepref3/nicoleandcole
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was really worried about ordering hair off website but this hair right here was absolutely the best hair I love it so much.
The hair length is real and beautiful. Hair has no odor and no fall out. The hair is really amazing, affordable and worth buying
The store shipped fast and I have received my hair. I love this hair, the quality is really good, the hair is smooth and soft, hardly fall out and tangle. Very easy to install, even if you are using a wig for the first time. This is the best hair I have bought on Nicole and Cole so far. It looks so good to wear, and my friends are stunned when they see the new hairstyle, and they can't tell it's a wig at all. I am very satisfied. . . . . Recommended purchase
Very happy~~~ I received my wig. The hair is exactly as described by the store, I bought the short size straight. The hair is soft, the length and density are real, and it can be combed without falling out. Love this wig so much, I would like to give a 5 star rating. Will continue to buy next time
Great quality and arrive in 4 business days
I love this hair a little too much! So beautiful i could go on and on. it came with a little scent but washed off very easily with shampoo and conditioner. what i love is that no brown dirt came from the hair while washing, unlike some other companies i’ve bought from! The lace blended greatly into my skin and hair is so soft and full of body! definitely will be buying again in a longer length! Will update more and post pictures later on!
This is a true length and good density wig. Transparent lace, very natural and beautiful to wear. The quality of the hair so far is very good. The hair is so soft and smooth that I can run my fingers through it without falling out or tangling. Shipping is also fast. I will buy more wigs here in the future
Seller communicated with me the whole time. I dyed the hair jet black and added layers. The wig is extremely soft, only sheds a little bit nothing crazy. The wig comes with a extra comb to sew in. Shipping took about 7 days.
i love this wig
Hair Is Gorgeous, Knots Bleached Well Hair Still Soft After Washing , LACE IS FYE No Shedding At All It’s Kinda Thin From What I’m Use To But It’s Okay Just Go Up On The Density SHIPPING was FAST && Great Communication With Seller ‼️
great hair would buy again & true to length!
Wow listen get it . I got a 20 inch and it was to short for my liking to I turned it into a Bob .The lace was melted 10/10. Delivered was littarly super fast
i absolutely is in love with this wig guys . I had this install couple days ago, I’m so happy I bought a 30 inch wig, It came quick and true to length. I dont want to lie and say the store communication was good . Because when i order i never texted them .
I usually see a lot of bad reviews when it comes down to ordering hair but the hair is very good , very true to length , and I got my order in less than 5 days ! it’s thick and barely sheds definitely give this hair a 5 out of 5 will be ordering more soon !
Hair is full and soft - does not shred love it !!!!
I purchased a short bob, 4*4 10". Delivery was on time, logistics was fast, I received my package in 4 days. I can't wait to install my hair. The store didn't deceive me, the hair was so beautiful, the hair was soft and silky exactly as described, the sheer lace blended well with my skin. The hair is easy to manage, no tangles, and basically does not fall out when you wash your hair. I look forward to buying more hair from you guys. I highly recommend this wig to any wig wearer! ! ! ! !
This is a straight out of the bag review. From the looks of it lace looks good quality. Compared to another 26inch I ordered this is longer. No bad smell. Hair is soft. Shipping took less than a week. Will come back and right another review after I get it installed.
I Love This Hair y’all let’s tlk about how it was here in 3 Days Wheew , Super Soft the Part was so deep can be styled any way Definitely will be buying From y’all again
I absolutely love this hair. Does have a smell tho but it is human hair and it’s true to its length, it only took 5 days to deliver which I am very happy about that. Would definitely buy again.
I'm very happy. . . My hair arrived within 5 days. Most amazing wig I got from aliexpress, I bought 13x6, 32 inch hair. The hair density and length are correct. The lace is sheer and fits my skin very well, just like the pictures I show. I've been using it for over a month now, and my hair is still so soft and smooth, even though I wash and blow dry my hair, it doesn't fall out, it doesn't tangle and it manages well, just like my own hair, I was very pleasantly surprised. The good communication from the store reassures me. I love this hair, highly recommend this seller and I will continue to repurchase other hairstyles! ! ! !
REAL REVIEW Lace is good, accurate inches, ordered last friday, came today, its thursday. cant wait to install
LOVE LOVE LOVE this hair my first time ordering from Nicole and Cole it took a week but it was definitely worth the waittt!! & holds curls, lace was everything I will be purchasing again
I just got it and couldn’t wait to put it on. it’s soft &’ doesn’t shred <3
Right now I love the wig. I’m going to put it on and take more pictures but it does shed . All my wigs I have ordered sheds honestly I don’t expect it to not just shed. It looks more like an 18 inch but I still love this wig . It took about a week and a day to arrive in TX .
Hair is great doesn’t shed and very full would order again