Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://box5492.temp.domains/~thepref3/nicoleandcole
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hair is great doesn’t shed and very full would order again
I love this wig!! 100% recommend, this is the truth!
Hair does shed but overall it’s good length accurate density to me is kind of thin BUT I LIKE IT FOR THE SUPER LONG HAIR I HAVE 30 inch idk I can’t post the pic to show
LOVE LOVE LOVE! Would like to order more units for whole sale
I love this hair it was nice and silky. I have ordered from this company several times. The hair had no smell. It always keeps soft and flowy, did not tangle at all. Little to no shedding. The lace is everything, it melted into skin very well, I did not need to bleach knots at all. I have to say this hair is absolutely amazing. I would definitely order more & highly recommend this hair!
This wig is very beautiful. The hair is naturally straight, no odor, hardly falls out, the knots of the lace are small, the lace fits my skin very well, very natural.....I give this wig 5 stars, thumbs up, I love it
I just wanna start off by saying this hair is BEAUTIFUL!!! Absolutely am In love with the quality of this hair. Very nice and soft and everything as expected!! Definitely did not disappoint at all
man ainn gone lie to y’all bruh ‘ but this some good hair .. ion know what they was receiving saying it’s fake hair but nah this some good hair & came within 3 days literally !! check out pictures i took of it !!
The wig came in very quickly the texture is really good and no terrible smell I’m definitely buying from here again.
It done good hair and it’s doesn’t get tangled badly or she’s . Its affordable and nice I just wish I would’ve got it longer but it okay for my first frontal .
I ordered a 13x4 180 density 24inch…the hair is very soft slight smell out the packaging but only when nose is pressed into the hair. The knots are small, the lace is thin and manageable for all skin types (I’m darkskin for reference). The shipping was fast and the communication was great. Overall this is a great wig that came from an amazing company. Also it’s good to note that the hair does thin out towards the end but that’s to be expected because the longer u go the thinner it gets as you reach the end of the hair. Anyways yea this is a REAL REVIEW from a REAL CUSTOMER and I might come back to post an updated pic after I get it installed.
I love this hair . it is the wig times buying it .this hair smells so good and so soft i just can't take my hands off it .I feel like I choose the best I will definitely buy again
I'm afraid I won't be there on time. But it did! I bought a 10" wig and the lace looks great, very natural, no hair fall out. The supplier communicated very well throughout the process. You truly get quality service at an affordable price. Will definitely buy here again! ! ! !
Shipping was faster than expected. The hair is very soft and the lace is perfect. The tracking number is very accurate! The customer service was great because as soon as I received it, they messaged me to confirm. I will definitely order again! It was a pleasant shopping!
I love this hair! It's coming soon. Hair does go fast, I own a 26" and it actually looks longer. The texture is soft, the hair is plump, the hand feels good, and no shedding is found. If you want to have an affordable and good product, This wig would be a great choice.
The wig is great and there are hardly any issues. 3 days shipping delivered, and the texture is soft and feels like natural hair as I have been wearing it for a few weeks. It's also great. I'm planning to get another style as well. Will order here again for wigs.
the product whose so so nice and beautiful.i so much love the hair so soft cool i really love it wahoo. i still make and order nest time .and the Seller she is to nice too.again the delivery whose ok for me so fast big this i love my order very soft hair big thanks once again buy!!
This wig is amazing. It does shed alot so don’t use cheap shampoo if you bleach and wash it!!!
First time ordering from and I am really happy with my hair. It is perfect, soft and there is no loss. The lace melts right into your skin.No smell or tangles.Package arrived quickly, just in 3 days. The store communicates with you extensively and responds to all messages. Very happy with my order
Love the hair , it came in less than a week , nicely plucked great lace and I can’t wait to wear it
As soon as I received the hair, I couldn't wait to put it on. It was real hair, and it looked great when taking pictures. It was easy to wear, and I couldn't tell it was a wig at all. If you also want to buy wigs, I really recommend this shop! The color is very natural, and it is smooth and non-knotted, it feels great value, and the length is just right! love it! , I will come to buy it next time.
happy day !!!!! I received my wig. I bought a short bob straight hair. The hair is exactly as described by the store, The hair is soft,no odor in hair, the length is ture, and little to no shedding. The quality of the hair is good!! Love this wig so much, I would like to give a 5 star rating. because it's worth it,I will definitely be buying more hair from them.
beautiful wigs.This is the best hair. Because of the hot weather, I bought a short bob wig.The length is correct and I love this wig, no smell.The lace is transparent and blends well with my skin.And the hair is soft. My hair is more natural.after I wash it and I hardly lose hair. The quality of the hair is so good, it must be real hair.Love love love my wig
This hair is so soft , it came less then 7days if I was u I would recommend to buy this hair !!!!! I will be buying more wigs from here !!!
I would highly recommend my wig came super fast I absolutely LOVE IT !!