Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://box5492.temp.domains/~thepref3/nicoleandcole
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, black, pleasant to the touch, came quickly, the size is the same. thanks.
Very good but need to order one more that are very buyers but fabric excellent
I am a size L / US 12 and ordered 4XL as I wanted to make sure they fit well and are not too tight. They fit well, leave no lines and look nice. Would buy again!
I love these! Highly recommend!
great quality and fast shipping. love the feel of this fabric
Fast delivery within the specified time. Well crafted. Better 2 # bigger order, otherwise all is perfect.
Comfy!
I'm 34 in pants and I took L and it's impeccable. Small size otherwise nice fabric
soft and comfortable
Very good product very nice to wear beautiful finish good value for money fast delivery
With the store did not communicate, the goods came, everything is fine
Shipping incredibly fast and stuff like.
Superb quality, my wife happy hip 98 cm size 4XL
Great quality
larger is better
Excellent panties-not the first time I order. Worn for a very long time, the gusset is strong.
Quality is good, correspond to the description and dimensional grid of the store. Delivery 1,5 month.
Huh huh I got them a ordinary Johns and that in the red No little thread by my ass super and they sit delicious and they are very smooth you see nothing sitting at my outerwear
Super excellent fabric good quality
love them going to buy more
Thank you very much, corresponds to everything, I recommend. Especially thank you for the gift, my child was very pleased.
Are great
Quality 100% synthetics, but I knew it. i always take them. I received before the declared time. thank you to the store.
Excellent panties, came for 2 weeks, unexpectedly nice, the store put the rubber as a gift, for which he another thank you)
Top. Wife loved!