Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://box5492.temp.domains/~thepref3/nicoleandcole
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent bright light. working perfectly. Arrived in short time.
Stylish/beautiful/bright,
Screwed to a horizontal surface above the easel, attached a wire, everything works.
PTE-test, looks good, arrived nicely packaged, pleasantly surprised
Good product for the price you have. You see an inside cable
The goods came a whole, the store sent very quickly. the messenger brought home. Quality at altitude. I advise both the seller and the LED lamp itself, it was not necessary to communicate to communicate
The lamp is super. All of the metal, except the reflector, but it's logical! Packing is great. The box was intact, everything was well inside, everything was whole! Seller recommend!
Good
the delivery was fast and good package. the quality of the lamp is good and easy to install. it's 20w lamp, light very bright.
Perfect ⁸
Very light, with much light, elegant. Recommended.
Lamp very good, packaging very good וקפדנית. Free shipping very long. Invited two, the store sent all together because it would need to pay customs duty. Total sells good product good.
Top quality light, Good
working well. good looking. thanks.
Everything is fine. Delivery to California took about 4 weeks. DPD courier to door. Working fine
Perfect
easy to install, I bought for my bedroom, kitchen, living room, garage
Description מדוייק. arrived within 10 days with messenger. great price. Very satisfied
overall everything is good, i recommend
The store is a good one, customer care is very good. The lamp came 20 days earlier. The lamp shines up and down, as you set, convenient and I was looking for this. Seller recommend, guys well done✌& thank you; will order 3 more.
Very useful, I recommend
looks good hope it will work fine coupl of years or more..thank you.
Very good bathroom mirror lamp. Thanks
A beautiful lamp, shines brightly, came safely and safely, delivered to the door by the Courier.
Excellent.