Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://box5492.temp.domains/~thepref3/nicoleandcole
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right. Can take
Very happy, very good light and work perfectly. I'll buy more. Thank you
Delivery to Israel just over three weeks. Fixed under the sofa and under the bed so that when you get up, lights up. At first I put the lamp to light down, but then the motion sensor is very weak. There is a button on the side-you can disable at all, you can turn on forced and you can turn on to turn on automatically at night when driving. If you hold the button, you can change the brightness of the lamp a little. True, now I saw in the description that there is no button for 10 cm, but I have 10, and the button is. In general, check with the store. The battery charge was enough for a few days, but we have a small child, and we get up often. I do not have enough only to adjust the sensitivity of the sensors, but for this money, an excellent lamp. I think we should order a couple more.
I give 10 stars for this store. The lights are perfect. I have them within 10 days received. 1 did not do it on sensor, seller sent a message and hoppa!!!! He has a new sent. Super Thank!!!!⭐️⭐️⭐️⭐️⭐️⭐️ Very beautiful
The parcel received within 3 weeks, the lamp works in 3 positions-it is constantly on, you pass by and you can turn on and you can completely turn off. There is a charge without a plug, 4 magnets, hold. But I have a metal front door, so all the rules. And so everything works, put it immediately on charge.
Good product and close price in good condition thanks
They look good. Haven't applied yet. The charger is working. Sensors, too.
Highly recommended product, both for the intensity of the light and for the sensor; both very well. Fast delivery, 10 days ahead of schedule.
The box is a little wrinkled, but not critical. Everything works, the motion sensor works well. Arrived empty but charged fairly quickly. Thank you store
So far very happy with this lamp. Inside the battery, which is charged via micro USB. The charging process can be monitored by the color of the red / green LED. There are magnets in the body of the lamp. It can be removed from the battery charging mount. To illuminate the shelves, you still need to buy the same ones.
everything corresponds. cool lamp. for a bathroom or closet, that's it. recommend.
On delivery, the packaging was nice, but the lamp and accessories are whole. I liked the goods
Excellent goods
Good is packed that shvidka delivery. Recommend
The lights are just a class, the motion sensor works well, a little was accepted packing.
good sensor and ilumination
Everything is ok, the item is 100 %compatible with the description,I recomend the store.
Comes with 2 small magnets for fixing and a usb cable for charging. Works great I am very satisfied
Arrived very fast product is top very good just the distance sensor is half short
Ordered 16.06. The goods came 12.07. With the store did not communicate, because There was no need. I ordered the same but larger size. The one has been working for more than 2 months without problems
Great lamps. Bright lights and very easy to install. The delivery was not so fast, it took 10 days but it was worth the wait. I will definitely order again.
The store sent on the same day it came quickly, everything corresponds to the description, I recommend
Everything works. Thank you store.
Solid product! I am using in a closet and I put one behind the WC so my little children can use the toilet at night safely (not not pee on the floor) :) Charging time was quick and I did it with a USB cable and a portably battery. SUGGESTIONS: 1) Version "2" maybe add a long time (few more seconds) option to the motion sensor. 2) Include an extra 3M sticker. DONWSIDE: I put the light in a closet with lots of traffic. The battery 6 days and needed to be recharged. I would like a bit longer battery, and I would be willing to pay a bit more for that. Good product and fast shipper to South America
Works only in the dark, easy to install