Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://box5492.temp.domains/~thepref3/nicoleandcole
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice material, but little narrow - I recommend to buy bigger size. Fast shipping, thanks
very good 3x = L american.will buy more
All very well, thanks to the store
very good
Nice smooth panties
very happy
Size 4xl is fine for Dutch size 42/44. Sit high enough not to “curls”.
Apparently they look comfortable and quality.
Thank you very much very pretty thank you
Great, the excellent quality is soft and nothing is noticed
I love are very stretchy and t like COLORS. Thanks x foremost;)
Very beautiful and very comfortable I recommend they are beautiful and the store sent me a small gift thanks
Very fast shipping! Received all 10pcs of my item correctly.
Excellent quality. At about 102 fit perfectly, not tight. Seller very responsible and responsive. Recommended items and store!
The size is very short: need to go up 3x. Good quality .
Color and quantity as in the goods card. Pleasant to the body, silky. My OB = 112, I managed to climb, comfortable, but they do not stretch, I.E. They can not be carried. Eraser for hair as a gift. Packed well.
perfect
should have ordered a size bigger order a size up they come small than what they are supposed to be. will reorder bigger size because these are comfortable. highly recommended store
Perfect
Nice quality size according to the description, I am very happy
Nice material, carefully made, beautiful color. The store a small gift. My hips 89 m took, but L would be better-a little tight in legs
Excellent quality
Very good quality, best orders!!! I recommend it.
Wonderful panties, colors as in the picture, XXL at 48 R.
They look good and feel very light. So far so good. Very fast delivery