Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://box5492.temp.domains/~thepref3/nicoleandcole
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top quality, I recommend.
Fast delivery, hair brush massages the scalp, untangles quite well, buy without fear. I recommend
my second time buying. the first one I gave to my friend who said the brush was charming. super easy to use and especially detangles hair comfortably doesn't pull at all. I love it.!
Arrivd super quickly. More than a month in advance! Not tried yet. Thanks for the speed.
Great brush- fast shipping.
Very beautiful works well
this brush is much more better than what I was using before. Warmly recommend this model of brush. Shipment was very quick. Item consistent with the description.
Very good!! I recommend I am very satisfied Fast Delivery
Comfortable thing. Bald-massage, gentle on my curly-hair. I surely recommend
I love it, it doesn't do any damage when you comb and it untangles your hair very well. Very happy I would buy it again.
thank you so much store I got my package
Identical to the photo, arrived very fast, excellent, I recommend the store.
Great that brush. Easy untangling. Ultra Light. I recommend it.
Order 2 nov, received on 3 dec in The Netherlands. Feels very good. And the comments are very good everywhere.
Disentangle very well, very beautiful color
My daughter liked it!
very nice
It's the same as in the product image.
Is perfect perfect perfect I welcome that hair comb this is really a good hair comb my daughter has long hair and with this got easier and, faster shipping, arrived in 8 days prepare. I recommend
Better than I expected. The handle is very good quality and sturdy. The brush tips are pretty solid. Combing the hair without hurting. I liked it very much.
Just received. Great product
Have not tried it in wet hair yet but product is as described; shipped quickly. Thank you. I had no prior interaction with seller. it all went smoothly. I recommend for all hair types
Delivery is very fast, the quality is good, can use for a long time, but Combs Super, my hair is very quickly tangled, thin, I tried to comb wet and without, I got this hair brush and now does not tear, I'm happy with it, thanks Nicole and Cole
I had to come and review this brush, just because it's so amazing. No more pain trying to detangle my hair. I'm definitely getting one for my mum and niece at least!
Super, it already my second the brush, best brush !