Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://box5492.temp.domains/~thepref3/nicoleandcole
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality item arrived very quickly. A ten day only. Article was well packed. Size matches. I have caught a M, ma size usual. The fabric is nice and slightly elastic. I recommend!
Perfect
It's pretty, great and good quality but it y'a a little expensive for me.
Once again I am impressed my second pair from this store.
Loved beautiful and quality. Came super fast.
I love it
Flush, like on the picture. If you have Butt, take one size above car front it will pleats.
Identical to l photo quality nice, no lining, COLORS very nice, ordered size M for a 38 Eu or 28USA, me is a bald adjusted, But as am slimming in a few weeks I what I put for the Terracitas of Madrid, arrived in 14 days ordered the 23 of May think and received Today 6/6/22
Perfect!
Like the picture, size 36 and s perfect
Very cute
The skirt is very short and yet I do 1.62m otherwise good quality and very pretty
Fabric of course medium quality, but for the money very decent thing! Chrky print, neat lines, size perfect fit the height 173 waist 66, hip 97, not tight or hanging, as desired, recommend
They are beautiful.. too bad that tha skirt is too small for me
Without doubt recommend!! Are super nice, quality nice, super fast and the corresponding size use size 34 and I asked xs
Free very very fast and shorts lovely scope, thin material for summer
Very pretty dupe shorts Zara, good value for money, arrival quickly under 2 weeks I do a 36/38 and I have taken the M
good material. it is my size
Superb quality fabric'm carving. It asked me stay nicely recommend orma very nice
perfect style and perfect fabric
Is identical to that of Zara and fabric is very quality nice
The ténue is alike as pictured. The material is good quality
Then Mega nugget super beautiful size l size 44 I made 1m75 arrives at the hips pleasant surprise you can buy the eyes closed
Good
perfect skirt. we'll made with side zipper. very vibrant colors. took 3 weeks to ship to southeast US. love it. The size large will fit up to a size 10 with size 41 hips.