Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://box5492.temp.domains/~thepref3/nicoleandcole
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality!The shape of the foot also fits beautifully, making it difficult to take it off.The price is similar to that of my parents, and I will buy it again.Thank you!
Their collective purchase is suitable and quality is acceptable
Great product. This is not the first time I bought this. Very carefully on foot. Worn for a long time.
The order is very satisfied, sent the order almost immediately after registration. The parcel came quickly, was well packed. The color corresponds to the photos of the store, defects, unpleasant smell and scratches No. Lace is neatly processed and does not "crumble", ideally fit at 37 foot size. I ordered two different sets, both came in good condition. Socks fit well to the leg, do not press, the material is soft, the foot does not slip. Fully corresponds to the description and photos. Thank you.)))
Very beautiful
Super I shop them already once third.
Just super!!! Beautiful, gentle, the colors are amazing. The fabric is very pleasant, thin, gentle, with overflow small. Just beauty!! Be sure to order more
Fine size perfect for now
Order is very happy, the leg about 37-38 size. Fast shipping
Yes very good
Great tracks. Not the first purchase of this product. Come quickly.
I love recommend… They are very nice match 37
for price is ok
My best
I love it! Light, дыщащие следики. Around the perimeter of the silicone edge-not falling in the area. Look at the foot of beautiful. Recommend product.
fast shopping to UAE. super Saler
Shipping 20 days. Cool, keep the foot well, do not slip
Fantastic, they are fresh, totally non-slip, stays on the foot without moving. I've already bought twice. I recommend the store.
They fit well and don't slip off. Looks exactly as advertised, lace pattern is a nice detail. 2nd time ordering. Would definitely recommend. Seller shipped promptly
Socks came up) I recommend to buy!
The quality of the goods is excellent. Recommend.
Verry nice colours and soft fabric . Really comfy to wear. I love them
Very fast shipping moskvu! Product description.
Thank you very much. Socks are beautiful. And it came in a week
Thank you