Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://box5492.temp.domains/~thepref3/nicoleandcole
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked everything, the delivery is very fast, I recommend the store.
Very fast delivery. Excellent quality
Mat Super! bright beautiful! Very fast delivery. thanks to the purchase is very satisfied.
Corresponds to the photo and description! Cool!
Good, soft mat. Arrived quickly.
Fast delivery and nice service
well packed delivery well before estermated date great product thank you
I order this carpet for the second time so I find the shimmering pattern of colors. Very soft and complies with the description.
Very nice rug. Delivery mega fast, took at the cash desk in 5KA. Very soft and does not rub on the tile. Let's see how it will live after washing
It's as beautiful as the picture completely shipped it was very fast I received in ten days I did not need to talk to the store I am satisfied with it
The mat is beautiful, but small soft.
The product looks practicable and nice. I believe it's a good product.
Very nice and nice perspective
They really are beautiful. I do not regret my purchase at all.
Good Mat. quality is good.
Very nice and good quality. I recommend this store.
very small, strange material, does not cover much of the floor/
Very nice
Very beautiful, soft mat and non-slip. Recommend, you will be satisfied.
Delivered quickly, everything coincides with the description, I recommend
Beautiful mat, bright
We put more months to arrive, but it is really very beautiful: has the grommets below and is soft to the touch.
The mat is normal, but for the kitchen or hallway is not good at all-the material is almost plush, it will be dirty on it. But for sleeping-a good rug.
Simply wonderful, loved will buy again, super soft and good quality, besides very beautiful, super indicate…
Thank you very much!