Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://box5492.temp.domains/~thepref3/nicoleandcole
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived fast, as accurate as the description claims
I am usually a S/M and ordered a Large. after washing and drying, they're a bit too tight, so I'm going to try the next size up.
thank you so much . L size is M size exactly my size is medium. thank you so much.
L size is medium it was my size. thank you for my size. best price and bright colors
Great quality!
love this store high quality
Excellent quality I weighs 50 kilos for 1m60 they are perfect and very comfortable
Quality, cotton panties. Definitely a good product. In life, they buy themselves a size M, ordered L, but in principle you could take even more. As the edges are sewn
Is like the description! Like!
They're so soft and they fit perfectly!
The parcel came quickly. Packed was excellent. The quality of the underwear is excellent. I did not guess with the size. But there is someone to wear. Thank you.
very wonderful underwear! will order again, its definitely worth the price and they are VERY soft. just get it!
All is well, I'm happy
Second time purchasing. I wear EU size S, have to take chinese size L. They don’t stretch out after washing, are comfortable. I buy new after around 3 months because elastic in the waist starts to break
Excelent
Good underwear, a bit small on the thighs (if you have large thighs!) and not very elastic in general. But good underwear overall, although not sure whether it will be durable. Received very fast, in a bit more than a week...
Very comfortable, they look like they're going to last longer than the Primark ones.
Very small…
Comfy. Exactly like the picture, L size is like small size. They fit well.
Everything corresponds to the description and size, it came quickly. Recommend to buy
Are good products, colors are beautiful. Like!!
Fast delivery. Panties are comfortable & quality is good
I love the underware it nice an soft
Asian sizes are way different than European sizes. Lesson learned! Take one or two sizes up.
Fast service