Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nicole and Cole (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://box5492.temp.domains/~thepref3/nicoleandcole
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product Fast shipping........ ......... .......... ............ .............. ............... .............. ............. ................. .............. .............. .............. ............. ............... ...............
Excellent
Fast shipping Quality Excellent Color as the picture Measurement suitable
Fast shipping Great quality Love it Thank you I recommend buying from this store
Thank
Thanks for the quality
Top quality
Thank very much store. Socks as in picture and free fast not يستغرف only a week to arrive to Morocco.
Exquisite highly recommend widebody
Socks притяного quality, good stretch, but different color pictures of the store, I chose soft socks, pastel shades, and does not come to those. The size fit the 39r-r (25,5 cm), will wear
Good product
Great product and fast shipping
very nice quality thanks
very nice quality thanks
Many thanks very good quality
Excellent quality very nice and arrived sooner than I expected
Socks are super, quality very good recommend
Top
they are sooo cute
Cool socks with a heart behind) I have 36 foot size, came up perfectly, I order 2 times!
Ordered on 27/11/2021, sent on the same day, delivered on 26/12/2021 to Togliatti. I purchased three pairs of socks as a gift for my girlfriend. Well, the socks came in a simple delivery bag. I guess it's enough protection for that unless it's being pierced during the delivery. Even in this case, I think it won't cause much damage to them. Nevertheless, the socks came safe and sound. They seemed small to my girlfriend at first, but when she put them on, they fit her perfectly (her size is 38). The quality of the socks is pleasant to touch. Overall, the socks are great! My girlfriend recommends it!
very goooood tanks store very goooood tanks seller very goooood tanks seller
they are very good , real cotton and of high quality, I wear size 38 and they fit me perfectly, they adapt to foot size easily and look cute, the colour are more firmly in reality and look nice ,I love them
Very good equal to the photo was perfect, it's the second time I order, good quality of the fabric, I love them!
All OK